Support
Something not working, or a question about your account? We read every message.
Contact us
Email [email protected]. We usually reply within two working days.
In the app, you can also go to You → Settings → Send feedback. That includes your app version and device details automatically, which helps us fix problems faster.
Common questions
I can’t sign in
Use Forgot password on the sign-in screen to get a reset link by email; it’s valid for one hour. If you signed up with Apple or Google, use the same button you used the first time. Still stuck? Email us from the address on your account.
I didn’t get the confirmation email
Check your spam folder, then use Resend on your profile. Confirmation links are valid for 48 hours.
Other riders can’t see me, or I can’t see them
Check that Navpact has location permission in the iPhone’s Settings, that you have mobile data, and your Map visibility setting. In a group ride, everyone in the group sees each other; outside a ride, you only see riders whose visibility lets you.
How do I report a rider or a post?
Open the post, message or rider profile and choose Report. You can also block a rider from their profile. We review reports within 24 hours. If someone is in danger, call 112.
How do I delete my account?
In the app: You → Profile → Delete account. This permanently deletes your account and everything tied to it. If you can’t access the app, email us from the address on your account and we’ll do it for you.
How do I get a copy of my data?
Email [email protected] from the address on your account. We will send you your data within one month. Read more in our Privacy Policy.
Safety
Never use the app while riding. Navpact is not an emergency service — in an emergency, call 112.